Crappy support service… Are unable to come to mortgage manager. Already been refinance techniques. Turned in every documents, missed 5 closings. However wishing! Losing money. Difficult customer care. Bad deal! How performed it arrive at cuatro.5 billion during the conversion? Ask your Says Attorneys Office.
It keep moving me to this new loan processors
Dreadful customer care. I have been discussing a refinance because the no nearer to closing than I was inside Summer. Customer service are a joke. They just transfer me to each person, and i am bounced as much as including a ball. Really disappointed and you may annoyed and you can are swinging my home loan at the earliest opportunity. Don’t strongly recommend Brand new Rez whatsoever.
My personal mortgage try with Ditech and it also is offered in order to The newest Rez
Do not use NEWREZ….most significant mistake We have produced. Become looking to refi. Just like the Could possibly get it’s now October still prepared. I’ve delivered an equivalent records for the many times. Can not come to some body by cellular telephone. My financing are recognized 8 weeks back still prepared. This company is actually a tale go elsewhere.
New Rez is the terrible mortgage lender!! New Rez entitled and you can offered to refi my loan on an effective straight down interest rate. The borrowed funds Manager Ryan informed me it would be easy “no hassle”. The guy plus said it’s not necessary for the next appraisal once the financing was just 12 months dated therefore just weren’t taking any extra cash aside! HA… 5 months later on he’s asking for docs they actually have. The borrowed funds Processor chip dont comprehend the docs I publish on their safer site. The fresh new seriously poor bank You will Carolina savings and installment loan find actually ever caused! Help save new frustration and acquire various other financial!!
NewRez/Shellpoint obtained our very own mortgage regarding Ditech. Basic percentage to NewRez was at , hence i establish through the NewRez web site for automatic money toward first of monthly. Every ran better until . It never grabbed the new payment which had been said to be taken from our savings account! We failed to observe until i got a trip into the away from specific uncommon number stating these people were NewRez, failed to speak to him or her while we did not accept the quantity. Examined all of our account on the internet through their site and you may lowest and behold the Oct percentage had not become instantly acquired! Had on the phone which have NewRez customer service quickly to get away that was going on and you will is actually advised it absolutely was certain particular “glitch”. Mind you, payments having been move for commission perfectly once the ! There was an abundance of money in brand new checking account because of it! We spoke that have a few various other persons towards the , to your 2nd individual bringing the percentage over the phone having the newest statement out-of this lady there would-be no late costs, zero fee also it might possibly be ACH. It’s now as well as on their web page it’s showing me that it is a keen unapplied commission! What on earth, this is the Oct 1 commission and ought to have been used as a result Instantaneously for the . Therefore we get on the telephone once more with them today and you may inquire what’s happening? Try advised you to she’d instantly consult it is applied to this new October commission and you may “you are not late” I called our very own bank right after talking-to NewRez on and you may the bank said “no attempt at the commission is asked by NewRez/Shellpoint, they (the bank) aren’t finishing any payment and we possess an abundance of money to cover cuatro many years of money”! We have below 12 months kept on this 1st home loan and they are absolutely considering visiting the state lawyer general’s place of work, the higher team agency, hiring legal counsel and you will paying which of today. Our very own on the internet account with NewRez reveals the second percentage become auto-paid back is placed to own Nov step one, in case we you will need to glance at the planned automatic repayments, they informs us we simply cannot since account are “past due”. This is so incorrect on many membership! I’ve Not ever been later inside 31 ages with your financial fee and then we possess the ultimate credit score more than 850! Are they now likely to shag our credit history? Eliminate Them!